P&O Services Specialist Germany, Austria

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Company: Novartis
Location: Prague, Czech Republic
Reference: 275067BR
Type: Full Time
Salary (CZK): Negotiable
Benefits: Excellent

60,000 Novartis associates are supported by our Global People and Organization team of System Experts. Aligning processes and system functionalities that optimize P&O operations around the world is our passion – and we are good at it. The purpose of this role is to serve as the first point of contact for employees, managers and HR community in Germany and Austria to create a positive customer experience through problem understanding, communicating promptly on progress and engaging customers with a courteous and professional attitude.

Your Responsibilities:

Your responsibilities include, but not limited to:
• Provide rapid, high quality and validated response/support to all HR related queries and requests
• Take ownership for queries and be responsible for case opening and closing (end to end) and provide the first and final point of contact for the customer • Maintain Personnel Administration HR data changes or actions effective on 1 associate per action/change
• Escalate requests that cannot be resolved directly to the appropriate experts
• Ensure compliance in accordance with Data Privacy and Protection guidelines and other relevant legislation

What you’ll bring to the role:

• Bachelor’s degree required or equivalent working experience
• 1+ years’ experience in P&O Services (or similar customer service organizations) preferably in larger organizations
• Fluent in German and English

You’ll receive:

Monthly pension contribution matching your individual contribution up to max 3% of your gross monthly basic salary; Risk Life Insurance and insurance in case of long term sickness; 5-week holiday per year; (1 week above the Labour Law requirement) ; 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report; Cafeteria employee benefit program – choice of benefits from Edenred CZ in the amount of 12,500 CZK per year; Meal vouchers in amount of 80 CZK for each working day (full tax covered by company); Public Transportation allowance; MultiSport Card. Find out more about Novartis Business Services: https://www.novartis.cz/

Why consider Novartis?

750 million. That’s how many lives our products touched in 2018. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?

We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.

We are Novartis. Join us and help us reimagine medicine

Novartis are an equal opportunities employer and welcome applications from all suitably qualified persons.

Keywords:

German HR SAP Customer support

Information about the vacancy

Job location

Na Pankráci 1724/129, 140 00  Praha-Nusle, Czech Republic

Employment type

Full-time work

Type of employment

Employment contract

Duration of employment

Permanent

Required education

Bachelor's

Required languages

English (advanced), German (advanced)

Posted by

Novartis s.r.o.

The vacancy is suitable for graduates.

 

Contact

Novartis s.r.o.
Dominika Fajdelova

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This vacancy requires reply through employer's website. You will be redirected there after you have filled the following form.

For the purpose of the selection procedure for this position, Novartis s.r.o., Business ID: 64575977, Na Pankráci 1724/129, Praha, Nusle, as the controller, shall process the data you provided (or publicly obtained) in accordance with the General Data Protection Regulation (EU) 2016/679. The controller will assign the data processing to LMC s.r.o., ID No. 264 41 381, which will do so using its electronic systems. See more

By replying to this advertisement, you provide the controller with your personal data for the purposes and the duration of the selection procedure. In connection with processing your data, you have the respective right: (i) to access the data, (ii) to correct or complete inaccurate or false data, (iii) to delete the data if it is no longer needed for the purposes for which it has been collected or processed, or if it has been collected illegally, (iv) to limit the data processing in special cases, (v) to transfer the data, (vi) to object to the data processing which will therefore be terminated, unless there are serious legitimate grounds for processing which outweigh your interests, rights, and freedoms, especially if the reason is an enforcement of legal claims, and (vii) to contact The Office for Personal Data Protection.
For more information on data processing by LMC s.r.o., ID No. 264 41 381, registered office at Jankovcova1569/2c, 170 00 Prague 7, contact the Data Protection Officer Jan Svoboda, e-mail: dpo@lmc.eu or visit https://www.lmc.eu/en/privacy-policy/.

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